customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day refund policy under the following conditions:

Return Eligibility:

1. Parcel Opening Video Required – To initiate a return, you must provide a clear video recording of the parcel being opened. This helps us verify any issues with the product.

2. Product Condition – The product must be untouched, unopened, and in its original packaging.

3. Opened Products Are Non-Returnable – If the product has been opened or used, it will not be eligible for a return or refund. Makeup products are not returnable because once opened, they are of no use.

How to Request a Return:

Email us at [Your Support Email] within 30 days of receiving the order, including your order details and the required parcel opening video.

Our team will review your request and provide further instructions.

We appreciate your cooperation in ensuring a smooth return process. If you have any questions, feel free to contact our support team.